Consistent Brand Voice. The Best Consumer Compass
I once got lost riding my bike when I was seven. I was new to our neighborhood, took a wrong turn at some point, and lost track of how to get back. It was confusing and scary. And then I saw a familiar landmark (a Dairy Queen sign) and it guided me back to a street that I felt comfortable and safe on. It was a great feeling to have all of the uncertainty wiped away with a simple, familiar sign that let me know that I actually wasn't too far from home.
I thought of that moment when I found myself on a 404 Error page that looked like nothing like the vacation travel site I was on. Suddenly, I felt the "Uh-Oh" of that wrong turn...
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